Frequently Asked Questions
Everything you need to know about bringing TAMO quality into your home.
What is the typical delivery timeframe for furniture?
Standard shipping for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on TAMO products?
Yes, all TAMO home products come with a 12-month limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made furniture is non-refundable.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
Sustainability is core to TAMO. We partner with suppliers who utilize FSC-certified timber and eco-friendly finishes to minimize our environmental footprint.
Do you provide assembly services?
Most of our large furniture items include an optional 'White Glove Delivery' service at checkout, which includes room-of-choice placement, full assembly, and packaging removal.